Effective Date: 16.09.24

At Shilajit Online (shilajitonline.com.au), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we collect certain information about your device and interaction with our site. This includes:

Personal Information: Your name, billing address, shipping address, payment information, email address, and phone number when you make a purchase or attempt to make a purchase.

Device Information: Information about your device, such as your IP address, browser type, and operating system.

Cookies: We use cookies to enhance your browsing experience, track usage, and personalise your experience on our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending you order confirmations and shipping updates.
• Communicate with you, including providing customer support and responding to inquiries.
• Improve our website and customer experience by analysing data and trends.
• Send you marketing communications, such as promotions or product updates, with your consent.

3. Sharing Your Information

We share your personal information only as necessary to provide our services to you:

• Service Providers: We may share your information with third parties who assist in processing orders and payments, shipping products, or managing our website (e.g., payment processors, shipping companies).
• Legal Compliance: We may share your information to comply with applicable laws and regulations or in response to a lawful request for information.
• Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

4. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law. When no longer needed, we securely dispose of your data.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information by contacting us at the email below.
• Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.
• Request details on how we store and use your data.

6. Security

We take reasonable measures to protect your personal information and ensure it is stored securely. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the effective date listed at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: Support@shilajitonline.com.au
Address: 14 Edward St, Bondi, NSW, 2026 Australia
Phone: 0406667132