Effective Date: 16.09.24

At Shilajit Online (shilajitonline.com.au), we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple returns process. Please read our policy below for details.

1. Returns Eligibility

We accept returns on all unopened and unused products within 30 days of purchase. To be eligible for a return, the following conditions must be met:

• The item must be in its original packaging, unused, and unopened.
• Proof of purchase, such as a receipt or order confirmation, is required.
• The return request must be made within 30 days of receiving the product.

2. Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Opened or used products.
• Products purchased on sale or with special discounts (unless defective).
• Gift cards or promotional items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [Insert Email] with your order details and reason for return.

2. Return Approval: Once your return is approved, we will provide instructions on how to ship the item back to us.

3. Ship the Item: Ensure the product is securely packaged, and ship it to the address provided. We recommend using a trackable shipping method to ensure safe delivery. You are responsible for the return shipping costs unless the product is faulty or damaged.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved Refunds: Refunds will be processed within 5–7 business days. The refund will be applied to your original method of payment. Please allow additional time for your bank or credit card provider to process the refund.
• Partial Refunds: If the returned item is not in its original condition or has been used, we may issue a partial refund or deny the refund altogether.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at support@shilajitonline.com.au. We will arrange for a replacement or a refund at no additional cost to you. Please provide photos of the damaged product for verification.

6. Exchange Policy

We currently do not offer exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Late or Missing Refunds

If you haven’t received a refund after the processing time, please:

• Check your bank or credit card account again.
• Contact your bank or credit card provider, as processing times can vary.
• If you’ve done all of this and still have not received your refund, please contact us at support@shilajitonline.com.au.

8. Contact Information

If you have any questions about our returns policy, please reach out to our customer service team at:

Email: Support@shilajitonline.com.au
Address: 12/14 Edward St, Bondi, NSW, 2026 Australia
Phone: 0406667132